Solutions

Solutions

CUSTOM SOLUTIONS

We provide Design and Engineering Solutions, Connectivity services, Provisioning, Operational Support, Project Management, and Logistics for Order Fulfillment. Calabasas Solutions invites you to share your business challenges with us, and we’ll demonstrate the immense value of having a genuine solutions partner by your side.

5G / FWA

In addition to its core services, our company extends comprehensive, premium Fixed Wireless Access (FWA) deployments and support at a large scale. This includes various network-related services like design engineering, professional services, provisioning, Network Operations Center (NOC) support, Help Desk assistance, and Technical Assistance Center (TAC) support ranging from Level 1 to 3. It also offers global spares management to manage diverse programs efficiently.

Network Connectivity

Every day brings the advent of new technological applications, often outpacing the capacity of your organization’s present infrastructure. Leveraging cloud technology allows you to sustain your existing IT operations while swiftly adopting these novel technologies without incurring extra capital expenditure. Calabasas Solutions is here to provide the ideal cloud solutions, enabling your business to expand, pivot, and evolve without worrying about potential wasted investments.

Unified Communications

Calabasas is well-regarded for its robust cloud network, the pioneering services it hosts, and the user-friendly experience offered to customers through seamless integration with third-party applications. With a commitment to driving digital transformation, Calabasas delivers secure, state-of-the-art communications, connectivity, and collaboration solutions. As a Master Agent and a Value Added Distributor, we are positioned at the forefront of technological advancements.

Cloud Contact Center

Contact Center-as-a-Service (CCaaS) empowers your customers by offering them various engagement methods. Whether it’s through voice conversations, email responses, web interactions, real-time chats, SMS, or social media channels, we ensure every contact is directed to the right expert at first attempt. By integrating with top-tier CRM platforms and supplementary applications, we guarantee the ability to scale during peak traffic times. Additionally, we uphold customer privacy with a dedicated and secure infrastructure.

Our Difference

Calabasas Solutions provides an array of services related to technology infrastructure including design, implementation, surveillance, and upkeep. We cater to both wireline and wireless services, offering a diverse range of solutions to assist service providers in meeting their client’s evolving requirements, no matter their growth or complexity.

DB+

DESIGN

  • Site Surveys
  • Digital Photos & Drawings
  • Wireless Coverage & Heat Maps
  • Cable Path & Inside Wiring Plans
  • Asset Tagging
  • Network Closet
  • End User Device Inventory

INSTALL

  • Staging and Configuration
  • Demarc Extensions
  • CPE Installation
  • Structured Cabling
  • DAS & Small Cell
  • Digital Signage
  • Test and Turn-up
  • De-Installation
  • Reverse Logistics

MONITOR

  • Cloud or Premise-based services
  • Device/Network/Server Management
  • Managed Security
  • Infrastructure Management
  • IT Service Desk
  • Help Desk
  • Disaster Recovery

MAINTAIN

  • SLA’s: 4&8hr / Same or Next Day
  • MTTR Trouble Tickets
  • Global Depots
  • Device-as-a-service
  • Fault Isolation
  • Reconfiguration
  • Firmware / IOS Upgrade
  • Advanced Exchange

CS ENTERPRISE SERVICE PLATFORM

Our proprietary CS Service Platform, a scalable tech tool, streamlines liaison with our 10,000+ field engineers for task scheduling, dispatch, and progress tracking across North America. Ensuring project scope oversight and quality control, it optimizes execution and data management per engineer. It effectively matches the ideal engineer to a task at optimal cost. The accompanying ‘myRESP’ mobile app boosts real-time communication for updates, support, and instant problem-solving.

NETWORK OPERATIONS
AND SECURITY CENTER

Calabasas Solutions runs advanced Network Operations Centers (NOCs) and Security Operations Centers (SOCs) in Austin, Atlanta, El Salvador, and Manila. Our NOCs and SOCs are operational round the clock throughout the year.

We offer Tier 1, 2, and 3 support for essential infrastructure with real-time reporting through our customer portal. Calabasas Solutions is certified and proficient across various platforms.

 

  • Network Monitoring
  • Proactive Notification
  • Incident Response
  • Triage
  • Event Lifecycle Management
  • Change Management
  • Performance Reporting
  • Dispatch